Return Policy
At Ouku Clothing, we want you to be fully satisfied with your purchase. If you are not completely happy with an item, you may return it within 30 days of receiving your order.
Eligibility for Returns
To be eligible, products must be unused, in their original condition, and in the original packaging. Items that are damaged, worn, or altered are not eligible for returns. Certain products, such as final sale items, may not be returnable.
How to Return an Item
- Visit oukuclothing.com to initiate your return.
- Complete the return request form and submit it.
- You will receive instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and indicate the preferred replacement. Exchanges are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your item reaches us safely.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us through oukuclothing.com. We will provide instructions for returning the item and arranging a replacement or refund.
Additional Information
We reserve the right to refuse returns that do not meet our policy requirements. For any questions regarding returns, refunds, or exchanges, please use the online return form on oukuclothing.com.