OuKu Clothing FAQ

1. How can I place an order?
Placing an order is simple. Browse our collection, select your desired items, choose the correct size and quantity, and add them to your cart. Proceed to checkout to complete your purchase securely.

2. What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment methods. All transactions are encrypted for your safety.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via our website. Use it to check the status of your shipment anytime.

4. What is your return and exchange policy?
We offer hassle-free returns and exchanges within a specified period after delivery. Items must be unused, in their original packaging, and in sellable condition. Visit our website to start the return process.

5. Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs may vary depending on your location. Estimated delivery times are provided during checkout.

6. How do I choose the right size?
Refer to our detailed size guide available on each product page. Measure yourself carefully and compare with the guide to ensure the best fit.

7. Can I cancel or modify my order?
Orders can be canceled or modified within a short time after placement. Once the order is processed for shipment, changes may no longer be possible.

8. How can I contact customer support?
Our support team is ready to assist you through our website at oukuclothing.com. Please use our online contact form for inquiries.

9. Are my personal details safe?
Absolutely. We use advanced encryption and secure protocols to protect your personal and payment information.

10. How can I stay updated on new products and promotions?
Subscribe to our newsletter on our website and follow us on social media to receive updates on the latest collections and exclusive offers.